Artificial Intelligence

Artificial Intelligence by INFORM

INFORM is a global pioneer in AI-powered optimization. We empower companies to master complexity in business processes by utilizing cutting-edge AI technologies consistently aligned with human objectives.

Decision Intelligence in complex environments

We are convinced that AI will empower people to take action. In a business context, where AI applications will continue to grow in the coming years, it is designed to support people at work and improve decision-making in companies. This comes into play wherever sufficiently complex processes, possibly under time pressure, require far-reaching operational decisions. We can optimize or automate all these business processes using artificial intelligence.

INFORM is increasingly focusing on cloud-based solutions that give customers easy access to AI systems. Our software is not built on algorithms applied arbitrarily to different problems, but on algorithms that we have developed for the specific requirements and challenges of certain industries and applications. In doing so, we stand for a transparent, responsible approach to AI in which the responsibility always remains with the human in the loop.

OUR TECHNOLOGY

AI and data are driving the next revolution. This is an inspiration for us to shape the coming age of Process AI. Process AI from INFORM will think along with people to skillfully manage workflows and realize business goals. We will see adaptive AI applications that generate comprehensive digital representations of the world, understand the processes they work on and support human employees in their everyday work environments.

With the help of data mining and process mining, these systems will learn from every step and share their new insights, point out upcoming challenges and automate decision-making processes to an appropriate extent. This is what we are working on to define the future of machine-based intelligence that is oriented towards and strengthens human agency.

EXPLORE USE CASES OF PROCESS AI

AI-powered methods for optimal initial inventory levels in Supply Chain Management

Learn how neural networks enable an initial inventory strategy in supply chain management. 

Enhancing Terminal Operations with Machine Learning

Find out how the application of machine learning (ML) enhances operational efficiency in container terminal operations. 

AI optimized demand planning for fresh produce

Revolutionizing Customer Service Efficiency with AI

Find out how large language models and process AI are setting new standards in vehicle logistics. 

Increasing On-Time Delivery and Transparency Along the Production Chain

Find out how machine learning (ML) optimizes production and process planning by improving the accuracy of forecasts for component lead times.

USING AI TO OPTIMIZE FORECASTING IN WORKFORCE PLANNING

Learn how Machine Learning (ML) improves the accuracy of staffing requirement predictions across various industries. 

Transforming Fraud Detection in Internet Banking with AI

Explore how Hybrid AI significantly improves fraud detection in the financial sector by combining advanced analytics, pattern recognition, and human expertise. 

A Proactive Approach to Managing Disruptions in Aviation with AI

Discover how Artificial Intelligence (AI) and its predictive capabilities are essential for managing and mitigating IROPS in aviation. 

PREDICTING LOADING, TRAVEL, AND UNLOADING TIMES IN READY-MIX CONCRETE DELIVERIES WITH AI

Explore how Machine Learning (ML) can help make better predictions for loading, travel, and unloading times of ready-mix trucks.

USING AI TO OPTIMIZE CONTAINER AND REUSABLE PACKAGING MANAGEMENT

Discover how AI algorithms enable dispatchers to have the right number of lift vans ready when needed, avoiding shortages and overstocking.

Dr. Jörg Herbers, CEO of INFORM
Large Language Models (LLMs) have shown us what is possible. Whereas many remain impressed by their performance, we are actually only at the beginning. AI processes will be closely interlinked with the real world in order to continuously achieve better results, also in terms of a human-centered approach.
Dr. Jörg Herbers, Co-CEO INFORM

Ethical approach to artificial intelligence

Our goal is trustworthy AI. That is why we have defined guidelines for the responsible use of AI. These are based on six central principles:

  1. Beneficial AI: Ensuring AI systems enrich both users and society, mitigating negative impacts like bias and misinformation.
  2. Human-centric AI: Promoting AI's supportive role to humans, enhancing decision-making processes, and upholding human responsibility.
  3. Aligned AI: Guaranteeing AI is in sync with human and business values, with clear and understandable AI as a foundation.
  4. Privacy-preserving AI: Upholding European Union’s GDPR standards and achieving top-tier security standards endorsed by ISO 27001 certifications.
  5. Reliable AI: Prioritizing quality, consistency, and transparency in AI applications, especially in vital sectors.
  6. Safe AI: Crafting AI algorithms that ensure safety, and ward off potential threats.
Dr. Jörg Herbers, Co-CEO INFORM, on the announcement of OUR new AI guidelines.

Our Blog

Humans and AI

Apr 23, 2025 // Mario Bock

Before We Reach AGI: The Real AI Revolution Is Already Happening

How AI is gradually becoming AGI – and what fascinating technologies await us before we get there

Humans and AI working hand in hand

Mar 19, 2025 // Hannah Kuck

Agentic AI: The Future of Human-Machine Collaboration

How Large Language Models Enable the Next Milestone in Digital Transformation

Conversational co-pilot AI robot with speech bubble

Feb 21, 2025 // Andreas Fuhrich

Co-pilots: The next era of human-machine collaboration

While classic chatbots are usually restricted to predefined scripts and limited use cases and quickly reach their limits when using language naturally, co-pilots can respond flexibly to a wide range of requests. 

Woman with Smartphone talk with Chatbot

Feb 13, 2025 // Hannah Kuck

From Decision Intelligence to Agentic AI: How AI Will Shape the Business World in 2025

2025 will be the year when the integration of artificial intelligence (AI) into business processes becomes the decisive factor for corporate success.

AI in initial stockpiling: Deliverable & efficient despite a lack of experience

Oct 22, 2024 // Dr. rer. nat. Christian Mießen

AI in initial stockpiling: Deliverable & efficient despite a lack of experience

When introducing new products, you lack both experience and a sound data basis in terms of expected sales. In our blog, you can find out how you can still achieve efficient initial stockpiling that enables you to deliver.

The EU AI Act: A major economic and legal experiment

Feb 27, 2024 // Dr. Jörg Herbers

The EU AI Act: Running an Experiment at Scale

Dr. Jörg Herbers, CEO of INFORM, assesses the current legal text and its significance for society and the economy:

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